Marketing Lessons from a Main Street Diner Menu Oh, the Anytown USA Main Street diner! We all know what it’s like, right? The menu is interchangeable from one diner to the next. No matter where you are, you know exactly what to expect when you open up that big folder. Have you noticed that many […]
The Coffee Customer Service Secret
The Starbucks/Coffee Bean Customer Service Secret Do you have a favorite coffee house you visit on a daily or weekly basis and they know your name? For a retail business or for that matter, any business should apply this rule. Learn your repeat customers names, faces, likes, dislikes, hobbies, etc. In essence you are doing […]