Speed Baby! More power Scotty! Go Speed Racer Go! Quickness is one the the hallmarks of a great company. How fast (and of course correctly) you perform a job is all important to your customers these days. We as a society are being well groomed to want it now not later. Nothing more illustrates how well a company can do this especially in this busy holiday season than Apple.
I needed a new charger for my iPhone 5 (having lost the new one within two days of buying it) and was in and out of the Apple Store (and you know how buys they get normally but during the holiday season… ouch!) How you ask? At the front of the store was a long table with the most popular Apple products including my charger. I grab one, the girl scanned it with her iPhone, swiped my credit card with an added devise on my iPhone, e-mailed me the receipt and I walked out of the store in under 1 minute. WOW!
So the lesson and the question is, “How can you do things faster for your client… with and without using technology?”
Can you:
- Supply faster quotes/pricing?
- Deliver faster?
- Answer questions faster?
- Eliminate the hassles so transactions with customer flow faster?
- Answer the telephone, e-mails, contacts faster?
- Acknowledge a client faster?
Right now…. pick one thing you think you and/or your company can make faster… and do it.